Windows 2008 R2 virtual machine using a paravirtual SCSI adapter reports the error: Operating system error 1117 encountered

A new knowledgebase article has been posted by VMware describing issues when using the paravirtual SCSI adapter  for a Windows Server 2008 R2 virtual machine. The symptoms are listed below.

This issue is resolved in vSphere 5.0 Update 1. For more information, see the VMware ESXi 5.0 Update 1 Release Notes.
To resolve this issue in ESXi 4.1 and earlier versions, apply the patch VMware ESXi 4.1 Patch ESXi410-201201402-BG. For more information, see VMware ESXi 4.1 Patch ESXi410-201201402-BG: Updates VMware Tools (2009144).

 

  • On an ESX/ESXi 4.0 U1, ESX/ESXi 4.1, or ESXi 5.0 host, in a Windows 2008 or Windows 2008 R2 virtual machine using a paravirtual SCSI adapter, Microsoft Exchange Server 2007 or SQL Server 2008 or SQL Server 2008 R2 reports an error.
  • In the Event Viewer, you see one or more of these errors:
    • Error: 17053, Severity: 16, State: 1. LogWriter: Operating system error 1117(The request could not be performed because of an I/O device error.) encountered
    • SQL Error: 823, Severity: 4, State: 3 The operating system returned error 1117(The request could not be performed because of an I/O device error.) to SQL Server during a write at offset <offset> in file <dbfile.mdf>.
    • Error: 17053, Severity: 16, State: 1. ReadFileHdr: Operating system error 1117(The request could not be performed because of an I/O device error.) encountered.
    • Microsoft.Exchange.Cluster.ReplayService (2552) Recovery E02 WKSEPMBX02\Storage Group 3: An attempt to write to the file “P:\SG3-DB\WKSEPMBX02-SG3-MDB1.edb” at offset 2007040 (0x00000000001ea000) for 8192 (0x00002000) bytes failed after 0 seconds with system error 1117 (0x0000045d): “The request could not be performed because of an I/O device error. “. The write operation will fail with error -1022 (0xfffffc02). If this error persists then the file may be damaged and may need to be restored from a previous backup.
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About Marcel van den Berg
I am a technical consultant with a strong focus on server virtualization, desktop virtualization, cloud computing and business continuity/disaster recovery.

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